Empower your support teams to proactively tackle issues to improve customer satisfaction and retention with Zipy
See how thousands of Engineering, Product and Marketing Teams are accelerating their growth with Zipy.
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TRUSTED BY INDUSTRY LEADERS
Live user sessions
No more bugging your customers for bugs or juggling multiple tools. Zipy provides all the customer journey insights you need in one place. Seamlessly track every interaction and identify issues, allowing your support team to reduce average resolution time and boost customer satisfaction.
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Effortless issue reproduction
Tired of writing lengthy reproduction steps or attaching videos? With Zipy, simply share the user session link across teams, eliminating the need for detailed tickets. Developers and product teams can view the complete issue in Zipy, streamlining the bug-fixing process and improving collaboration.
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On-demand issue recording
Difficulty in obtaining logs or videos from customers? Use Zipy's "plug-and-play" feature, enabling customers to record and share the issue on-demand. Cut down on resolution time by accessing valuable insights directly from customers.
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“As a unified platform for user session replay, frontend & network monitoring, Zipy offers an efficient solution for all my debugging needs. It is an indispensable tool for any developer.”
Patryk Pijanowski, Co-Founder
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"Also, we had a call with a customer yesterday end user's message was "it's broken". In Zipy, found the session, found the error, fixed the error. Five minutes total time from reporting to resolution. Zipy is amazing."
Eddy Martinez, CEO
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“Zipy has changed my life in ways I can’t tell you! Between 2 projects, I have found bugs that would have taken developers years of debugging.”
Timothy Connolly, Co-founder & CTO
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“We look at user sessions on Zipy on a daily basis. We understand what's going wrong in terms of technical issues and you fix those practically before the customer even reports it to you.”
Anjali Arya, Product & Analytics
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“You realize how good a product is when you have been using it for a while and then discover that this use case is not even what the creators had in mind, but your tool has much more.”
Tomás Charles, Co-founder & CEO
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“We integrated Zipy early on and it's now part of our daily scrums - my team has a constant eye on Production bugs. Zipy improves our Productivity significantly.”
Manish Mishra, Co-founder & CTO
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“Zipy is clearly providing a very differentiated solution. Observability is going to be the key to understanding customer issues proactively and it impacts business outcomes directly.”
Jyoti Bansal, Co-founder
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“5 Stars. In no time, Zipy has become our go-to place for watching user journeys, and fix the most important bugs or workflows that our users are experiencing.”
Sandeep Rangdal, Senior Staff Engineer
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“Zipy has been a 2-in-1 solution for us. Signed up solely for error debugging, but the session playback was so smooth that we also ended up ditching a well-known session recording tool.”
Vahe Hovhannisyan, Founder
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“We use Zipy as a UX Performance & Debugging Tool. Every time there is a feature release, the testers use it to find issues. We really enjoy working with Zipy, they're very responsive & proactive.”
Vineet Jawa, Founder
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Watch sessions
Dig deeper into your customer's digital experience. Zipy maps all customer journeys with session replays and critical CTA analytics. Gain a holistic understanding of your customers' interactions and identify areas for improvement, leading to better customer experience and loyalty.
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Retain VIP customers
Get real-time Slack alerts on error patterns specific to your valuable customers, ensuring they receive top-notch support. Identify and retain your VIP customers with quick resolution using Zipy's error distribution analytics.
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Create and resolve tickets
Effortlessly identify issues, and collaborate with teams in real-time for swift resolution. Say goodbye to the hassle of switching between tools and wasting time in the back-and-forth with customers. Zipy provides everything you need in a single, user-friendly interface.
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We integrated Zipy early on and it's now part of our daily scrums - my team has a constant eye on Production bugs. Zipy improves our Productivity significantly.
Manish Mishra
Pazcare
Zipy maps user session recording with the captured errors. This leads not just to debugging the code, but more importantly to the changes in the UI which makes the product more intuitive and user friendly because it captures the real-time data for us.
Yajuvendra Rathor
TeachEdison
We use Zipy at SmartCue and love it. What makes it stellar is the personal and thoughtful support that the team provides to us! Excited for this launch and to see how my product team uses it.
Robin Singhvi
SmartCue
Congrats Zipy Team! We have been an early beta user of Zipy and we have seen tremendous value for the developers! The new plugin combines ChatGPT with AutoFix which is something every developer solving bugs will find great value in.
Abhishek Ballabh
ExtraaEdge
You realize how good a product is when you have been using it for a while and then discover that this use case is not even what the creators had in mind, but your tool has much more.
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Tomás Charles
Urvana
Zipy is clearly providing a very differentiated solution. Observability is going to be the key to understanding customer issues proactively and it impacts business outcomes directly.
Jyoti Bansal
Harness & Traceable
Zipy has saved our devs from burning midnight oil. Now we can easily reproduce and fix our bugs. It is one of the most important dev tools I have ever come across! And when you add the amazing support team to it! Wow!
Dinesh Singh
Topmate
Zipy has changed my life in ways I can’t tell you! Between 2 projects, I have found bugs that would have taken developers years of debugging.
Timothy Connolly
Dezigned.
We has a very specific use case of guided physical therapy exercises using pre recorded video content. We plan to use Zipy extensively not only for bugs, but also for better understanding of user experience.
Brijraj Bhuptani
Spry
Leading frontend development is not an easy task in today’s world due to a large number of variables. Zipy dashboard allows me to stay on top of errors unlike any other tool. It's a life saver for my team
Kirtish Barmecha
Amdocs
As a unified platform for user session replay, frontend & network monitoring, Zipy offers an efficient solution for all my debugging needs. It is an indispensable tool for any developer.
Patryk Pijanowski
Codejet
We have been using Zipy for a couple of weeks now, and it beats the other competitors in the market by a great margin. We are switching from LogRocket to Zipy as our dashboard has a lot of graphs and charts and Zipy renders them perfectly.
Anirudh Murali
Economize
We use Zipy for a variety of purposes, such as pinpointing and reproducing errors, observing user behaviors, and obtaining feedback on user experience. With the AI Resolve feature, our developers can now find solutions in the same context as their work.
Mohit Garg
Oloid
We integrated Zipy early on and it's now part of our daily scrums - my team has a constant eye on Production bugs. Zipy improves our Productivity significantly.
Manish Mishra
Pazcare
Zipy maps user session recording with the captured errors. This leads not just to debugging the code, but more importantly to the changes in the UI which makes the product more intuitive and user friendly because it captures the real-time data for us.
Yajuvendra Rathor
TeachEdison
We use Zipy at SmartCue and love it. What makes it stellar is the personal and thoughtful support that the team provides to us! Excited for this launch and to see how my product team uses it.
Robin Singhvi
SmartCue
Congrats Zipy Team! We have been an early beta user of Zipy and we have seen tremendous value for the developers! The new plugin combines ChatGPT with AutoFix which is something every developer solving bugs will find great value in.
Abhishek Ballabh
ExtraaEdge
You realize how good a product is when you have been using it for a while and then discover that this use case is not even what the creators had in mind, but your tool has much more.
Tomás Charles
Urvana
Zipy is clearly providing a very differentiated solution. Observability is going to be the key to understanding customer issues proactively and it impacts business outcomes directly.
Jyoti Bansal
Harness & Traceable
Zipy has saved our devs from burning midnight oil. Now we can easily reproduce and fix our bugs. It is one of the most important dev tools I have ever come across! And when you add the amazing support team to it! Wow!
Dinesh Singh
Topmate
Zipy has changed my life in ways I can’t tell you! Between 2 projects, I have found bugs that would have taken developers years of debugging.
Timothy Connolly
Dezigned.
We has a very specific use case of guided physical therapy exercises using pre recorded video content. We plan to use Zipy extensively not only for bugs, but also for better understanding of user experience.
Brijraj Bhuptani
Spry
Leading frontend development is not an easy task in today’s world due to a large number of variables. Zipy dashboard allows me to stay on top of errors unlike any other tool. It's a life saver for my team
Kirtish Barmecha
Amdocs
As a unified platform for user session replay, frontend & network monitoring, Zipy offers an efficient solution for all my debugging needs. It is an indispensable tool for any developer.
Patryk Pijanowski
Codejet
We have been using Zipy for a couple of weeks now, and it beats the other competitors in the market by a great margin. We are switching from LogRocket to Zipy as our dashboard has a lot of graphs and charts and Zipy renders them perfectly.
Anirudh Murali
Economize
We use Zipy for a variety of purposes, such as pinpointing and reproducing errors, observing user behaviors, and obtaining feedback on user experience. With the AI Resolve feature, our developers can now find solutions in the same context as their work.
Mohit Garg
Oloid
Your on-demand Chrome extension is a game-changer for bug reporting and resolution. 👏 Thanks for creating a tool that saves revenue, customers, and sleepless nights.
Udayraj Parmar
SFC
Integrating Zipy was as easy as adding a Google analytics code and from then on noticing browser specific errors as well as understanding user behavior with it's instant video recording was a child's play. Kudos to team Zipy for building a great product.
Pradnya Baviskar
Storeplum
There are a couple of things that this product does well. What I like best would be easy integration in the product and excellent UX to identify user sessions. I have used some of it's competitors before, but I find Zipy's analytics of the session more holistic.
Ashish G
Product
We've found Zipy's easy installation process and comprehensive error tracking capabilities to be a game-changer. The real-time debugging, seamless integration with our tech stack.
Murugan S
Mid-Market Company
Frontend has been evolving at a break neck speed. It is very important to have the right tools to be able to find and debug issues quickly that are bothering customers. Zipy is one such tool that you can use to monitor the fronend and debug issues quickly.
Ravish Mishra
Platform Engineering
I appreciate the effort that you've put into creating Zipy Plug&Play with AutoFix. It's a great tool that can benefit all teams involved in product development, and I'm excited to see how it will evolve in the future.
James Martin
Full Stack Developer
Zipy doesn't just help you fix issues after the fact - it also helps you proactively identify and prevent them from happening in the first place. With its powerful replay and debugging capabilities, Zipy makes it easy to spot problems and take action before they escalate.
Naman Srivastava
Startup
As we continue to grow and code base expands, it gets harder to track & debug issues. It's super helpful to have zipy in such scenarios. In addition, our support and product teams get a lot of value out of understanding how customers use the product.
Richie Khandelwal
Pricelabs
Shoutout to the awesome folks at Zipy for creating such a rad product! As someone who's struggled with manually identifying browser issues, this is gonna be a game-changer. Thanks for making it happen! You rock!
Sunil Chandra
Mindtickle
We are one of the early customers of Zipy. They have solved the real problem and we are really thankful to their team for creating such an amazing product for software developers.
Sanchit Mallik
Pazcare
Zipy has been a 2-in-1 solution for us. Signed up solely for error debugging, but the session playback was so smooth that we also ended up ditching a well-known session recording tool.
Vahe Hovhannisyan
ReadThisTwice
Your team has done a great job in creating a tool that can help solve customer problems with no code. I'm impressed with how easy it is to install and use, and how it can benefit all teams involved in product development.
Mahir Sharma
Node JS Developer
Your idea of creating a no-code, installable plugin for anyone who wants to record and replay a particular browser scenario is brilliant. Zipy Plug&Play with AutoFix is a game-changer for developers, product managers, and support teams.
Milan Prajapati
Angular Developer
5 Stars. In no time, Zipy has become our go-to place for watching user journeys, and fix the most important bugs or workflows that our users are experiencing.
Sandeep Rangdal
Mindtickle
It is a great tool that allows developers to identify and solve the problems that affect the user experience, as well as improve the performance and quality of the web application. I think that as developers it is incredible that this tool exists.
Anonymous
Elevate AI
We use Zipy as a UX Performance & Debugging Tool. Every time there is a feature release, the testers use it to find issues. We really enjoy working with Zipy, they're very responsive & proactive.
Vineet Jawa
Funl
We look at user sessions on Zipy on a daily basis. We understand what's going wrong in terms of technical issues and you fix those practically before the customer even reports it to you.
Anjali Arya
SuprSend
Your on-demand Chrome extension is a game-changer for bug reporting and resolution. 👏 Thanks for creating a tool that saves revenue, customers, and sleepless nights.
Udayraj Parmar
SFC
Integrating Zipy was as easy as adding a Google analytics code and from then on noticing browser specific errors as well as understanding user behavior with it's instant video recording was a child's play. Kudos to team Zipy for building a great product.
Pradnya Baviskar
Storeplum
There are a couple of things that this product does well. What I like best would be easy integration in the product and excellent UX to identify user sessions. I have used some of it's competitors before, but I find Zipy's analytics of the session more holistic.
Ashish G
Product
We've found Zipy's easy installation process and comprehensive error tracking capabilities to be a game-changer. The real-time debugging, seamless integration with our tech stack.
Murugan S
Mid-Market Company
Frontend has been evolving at a break neck speed. It is very important to have the right tools to be able to find and debug issues quickly that are bothering customers. Zipy is one such tool that you can use to monitor the fronend and debug issues quickly.
Ravish Mishra
Platform Engineering
I appreciate the effort that you've put into creating Zipy Plug&Play with AutoFix. It's a great tool that can benefit all teams involved in product development, and I'm excited to see how it will evolve in the future.
James Martin
Full Stack Developer
Zipy doesn't just help you fix issues after the fact - it also helps you proactively identify and prevent them from happening in the first place. With its powerful replay and debugging capabilities, Zipy makes it easy to spot problems and take action before they escalate.
Naman Srivastava
Startup
As we continue to grow and code base expands, it gets harder to track & debug issues. It's super helpful to have zipy in such scenarios. In addition, our support and product teams get a lot of value out of understanding how customers use the product.
Richie Khandelwal
Pricelabs
Shoutout to the awesome folks at Zipy for creating such a rad product! As someone who's struggled with manually identifying browser issues, this is gonna be a game-changer. Thanks for making it happen! You rock!
Sunil Chandra
Mindtickle
We are one of the early customers of Zipy. They have solved the real problem and we are really thankful to their team for creating such an amazing product for software developers.
Sanchit Mallik
Pazcare
Zipy has been a 2-in-1 solution for us. Signed up solely for error debugging, but the session playback was so smooth that we also ended up ditching a well-known session recording tool.
Vahe Hovhannisyan
ReadThisTwice
Your team has done a great job in creating a tool that can help solve customer problems with no code. I'm impressed with how easy it is to install and use, and how it can benefit all teams involved in product development.
Mahir Sharma
Node JS Developer
Your idea of creating a no-code, installable plugin for anyone who wants to record and replay a particular browser scenario is brilliant. Zipy Plug&Play with AutoFix is a game-changer for developers, product managers, and support teams.
Milan Prajapati
Angular Developer
5 Stars. In no time, Zipy has become our go-to place for watching user journeys, and fix the most important bugs or workflows that our users are experiencing.
Sandeep Rangdal
Mindtickle
It is a great tool that allows developers to identify and solve the problems that affect the user experience, as well as improve the performance and quality of the web application. I think that as developers it is incredible that this tool exists.
Anonymous
Elevate AI
We use Zipy as a UX Performance & Debugging Tool. Every time there is a feature release, the testers use it to find issues. We really enjoy working with Zipy, they're very responsive & proactive.
Vineet Jawa
Funl
We look at user sessions on Zipy on a daily basis. We understand what's going wrong in terms of technical issues and you fix those practically before the customer even reports it to you.
Anjali Arya
SuprSend
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See all integrations
If you have any more questions, feel free to reach out to us at support@zipy.ai.
It's like a window into how smoothly your team can untangle customer concerns. Keeping an eye on this metric is key to handling inquiries effectively and ensuring customer satisfaction. The faster you can sort things out, the happier both you and your customers will be. Zipy is a powerful platform for real-time customer support. With Zipy, you can often resolve issues right off the bat, and all in a fraction of the usual time. Your average resolution time shrinks, and customer experience gets a big boost.
Refining your workflows and processes to uncover bottlenecks, offer extra training to agents, and leveraging data will all help in improving your time to resolution. Zipy offers comprehensive analytics that will help you zero in on the precise hiccup that's bothering a specific customer. You can even dive into a session replay to wrap your head around what went wrong. With Zipy's insights, most customer issues can be sorted out on the fly.
It's the caliber of a customer's engagement with a company's support crew. It's also about the emotional response a customer has during and after connecting with a support expert for help.Now, here's where Zipy shines. It's your ticket to real-time customer support. With all the necessary info at your fingertips, your average resolution time reduces drastically. Session replays erase the need for those exasperating back-and-forths for info-gathering from customers. It's all about simplifying the process and enhancing the support journey.
Zipy uncovers a ton of information through customer journeys and provides profound insights into the digital experience. With session replays and analytics, it empowers your team to optimize interactions, leading to enhanced customer experience. This personalized approach resonates with customers, fostering loyalty and encouraging them to stick around.
Zipy facilitates seamless support management, eliminating the need for cumbersome back-and-forth with customers. With effortless issue reproduction through session links, teams can swiftly comprehend the problem, leading to more efficient collaboration. This reduction in friction and improved collaboration naturally drives down average resolution time.
Harness the prowess of advanced error analytics, streamline development velocity, and empower your engineering teams with real-time insights using Zipy. Join us in shaping error-free horizons and crafting exceptional user experiences.
The unified digital experience platform to drive growth with Product Analytics, Error Tracking, and Session Replay in one.
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