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Use the identify method to narrow down errors by more than 15 parameters.
See how thousands of Engineering, Product and Marketing Teams are accelerating their growth with Zipy.
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Looking for a particular user's data could be cumbersome if there is no identity attached to it. Using the identify method, one can easily find any user in Zipy. You could search users by company name, email ID, username, IP address or your own unique identity.
If you are worried about Zipy capturing the PII data, here's your solution where Zipy can capture only custom identification parameters instead of username or other personal details.
With customer identification, the analytics dashboard gives better insights on every user or customer and helps you understand which users are impacted most. Customer impact is easier to understand with this feature.
With identify it becomes easy to filter data based on user types, company names or other user specific parameters. Creating cohorts becomes simpler and impactful.
TRUSTED BY INDUSTRY LEADERS
User identification
Use the zipy.identify() method to identify customer and user data in Zipy. Search and filter errors and sessions by customer name, user email, first name, last name, unique identifiers and much more.
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Custom identification
Don't want to share any customer data? We got your back, locate any bug for any ID with custom identifiers. Use custom identification parameters in Zipy to enable search on your platform specific data.
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Anonymize users
Use the anonymize method when you no longer want to identify your customers. Identify customer and user data and then use anonymize to stop capturing the same. This could be done on demand in Zipy.
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“As a unified platform for user session replay, frontend & network monitoring, Zipy offers an efficient solution for all my debugging needs. It is an indispensable tool for any developer.”
Patryk Pijanowski, Co-Founder
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"Also, we had a call with a customer yesterday end user's message was "it's broken". In Zipy, found the session, found the error, fixed the error. Five minutes total time from reporting to resolution. Zipy is amazing."
Eddy Martinez, CEO
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“Zipy has changed my life in ways I can’t tell you! Between 2 projects, I have found bugs that would have taken developers years of debugging.”
Timothy Connolly, Co-founder & CTO
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“We look at user sessions on Zipy on a daily basis. We understand what's going wrong in terms of technical issues and you fix those practically before the customer even reports it to you.”
Anjali Arya, Product & Analytics
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“You realize how good a product is when you have been using it for a while and then discover that this use case is not even what the creators had in mind, but your tool has much more.”
Tomás Charles, Co-founder & CEO
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“We integrated Zipy early on and it's now part of our daily scrums - my team has a constant eye on Production bugs. Zipy improves our Productivity significantly.”
Manish Mishra, Co-founder & CTO
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“Zipy is clearly providing a very differentiated solution. Observability is going to be the key to understanding customer issues proactively and it impacts business outcomes directly.”
Jyoti Bansal, Co-founder
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“5 Stars. In no time, Zipy has become our go-to place for watching user journeys, and fix the most important bugs or workflows that our users are experiencing.”
Sandeep Rangdal, Senior Staff Engineer
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“Zipy has been a 2-in-1 solution for us. Signed up solely for error debugging, but the session playback was so smooth that we also ended up ditching a well-known session recording tool.”
Vahe Hovhannisyan, Founder
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“We use Zipy as a UX Performance & Debugging Tool. Every time there is a feature release, the testers use it to find issues. We really enjoy working with Zipy, they're very responsive & proactive.”
Vineet Jawa, Founder
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Sorting users
Choose to identify users by name, email or anonymous IDs and then customise your dashboards based on your preferred identity. Sort users with any of the identities you prefer within the user sessions.
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Customer churn
Check error distribution chart by customers and users. Get slack alerts for errors by customer and user impact with customer names, user names in the alerts. Stop customer churn based on this proactive alerting and in built analytics.
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User identification
Identify users across sessions and understand user behavior. Zipy stitches data across sessions for same users so the complete user journey can be understood in one go.
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See all integrations
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.
If you have any more questions feel free to reach out to us at support@zipy.ai.
A user identity is used to identify a user on a given website or application using various identification parameters. These could include user name, company name, email ID etc.
Web browsers have multiple ways to capturing user's identity. This could be via cookies, device fingerprints etc. Zipy does not capture any PII data by default unless zipy.identify() method is used to link a user session with a given identity.
Yes, you can easily hide all information you would not like Zipy to capture. Use the zipy.block() method for this. Check this link for more information - https://docs.zipy.ai/getting-started/sensitive-user-data
Yes, you can use Advanced Filters in Zipy and search for any specific user or customer.
You can easily add custom parameters for identifying an entity in Zipy. Here is a link for the same - https://docs.zipy.ai/configure/adding-custom-identifiers
Zipy is a Unified Customer Experience Platform that helps fix user experience problems by combining session replay, product analytics, error monitoring, and fixing all in one.
The unified digital experience platform to drive growth with Product Analytics, Error Tracking, and Session Replay in one.
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