Improving Topmate's Engineering Efficiency by 80%

Introduction

Founded in 2021, Topmate is a forward-thinking platform based in Bengaluru, Karnataka, India, with a profound commitment to transforming personalized interactions. Specializing in Business-to-Consumer (B2C) engagements, Topmate empowers professionals to effortlessly manage incoming requests for advice or guidance while maintaining complete control over their interactions.

The platform enables professionals to monetize their time effectively. Topmate is on a mission to change how individuals share knowledge and wisdom, offering seamless ways for experts to connect with their followers and those seeking guidance. In this case study, we delve into Topmate's journey of improving their engineering velocity through the strategic implementation of Zipy, a powerful error monitoring tool.

The Problem

Topmate faced challenges in efficiently identifying and resolving user-reported issues. They solely relied on manual user reports on issues and testing processes to detect and address platform issues. This reactive approach often resulted in issues going unnoticed, and delays ni issue resolution. Al of this subsequently led to decreased user satisfaction and operational inefficiencies. Besides the obvious customer impact, there were significant business impacts for Topmate. For example, disruptions in the booking process for sessions with coaches on the platform cause a loss of trust among users and a potential loss of business opportunities.

The Solution

Topmate, recognizing the limitations of their reactive approach to issue resolution, sought a solution to improve their platform's stability and user experience. They decided to implement Zipy, a platform that would prove to be an ideal option for their error monitoring and user session recording tool.
Upon integration, Zipy seamlessly assimilated into Topmate's infrastructure, immediately commencing its proactive role ni identifying potential issues. Through its intuitive dashboard, Zipy provided real-time visibility into platform performance, flagging any anomalies or irregularities for prompt attention.
With Zipy's, Topmate got a better understanding of platform performance metrics and user behavior patterns. This allowed them to detect and address issues proactively, averting potential disruptions to user experience before they materialized.

Impacts & Benefits

Proactive Issue Resolution and Positive Experiences:
Zipy has increased Topmate's issue resolution speed, cutting resolution time by 70-80%. Thus, improving their engineering efficiency significantly. Now, when something goes awry, Topmate's team can swoop in, fix it, and get back to business faster than ever. That means less downtime, fewer frustrated users, and more time for Topmate to focus on what really matters.

‍Reduction in Reported Issues:
Since bringing Zipy on board, Topmate has seen a notable drop in user-reported problems, slashing them by up to 50%. This means fewer headaches for users and a smoother experience on the platform overall. With Zipy's proactive nature, Topmate catches issues before they become big problems, keeping users happier and sticking around longer.

‍Improved User Experience:
By leveraging proactive error monitoring and session recording features, Topmate has significantly improved the overall user experience on their platform. The ability to identify and resolve issues before they impact users has instilled a sense of reliability and trust among Topmate's user base. As a result, users experience fewer disruptions, smoother navigation, and improved performance. With Zipy in their tech stack, Topmate continues to prioritize user-centricity to make sure that every interaction on their platform is seamless and rewarding.

My work has been sorted thanks to Zipy. It's been a
game-changer for managing issues, implementing
fixes, and tracking progress. Kudos to the team for such a valuable tool!

Shagun Bidawatka Frontend Developer topmate.io

Conclusion

In conclusion, Zipy has proven to be a valuable asset for Topmate, driving tangible improvements in engineering efficiency &user experience. By adopting Zipy, Topmate has successfully minimized the number of user-reported issues and significantly expedited issue resolution times. These outcomes have directly translated to significant improvement in user experience and streamlined internal workflows.